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RETURN POLICY

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

* A valid reason for the exchange or store credit
* Any item that is returned just after the 14 days we will consider a exchange depending on circumstances. 

If the item does not fit. If you need to exchange it for the same item, send us an email hello@moodcollective.co.uk
and send your item to:


Mood Collective 


A1A champions Business Park

Arrowe Brook Road

 

Upton

Wirral

CH49 0AB

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping


To return your product, you should mail your product to

Mood Collective 
A1A champions Business Park

Arrowe Brook Road

Upton

Wirral

CH49 0A

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.