RETURN POLICY

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

* A valid reason for the exchange or store credit
* Any item that is returned just after the 14 days we will consider a exchange depending on circumstances. 

If the item does not fit. If you need to exchange it for the same item, send us an email hello@moodcollective.co.uk
and send your item to:

Mood Collective

Office 05,

Egerton House,

2 Tower Road,

Birkenhead,

CH41 1FN

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to

Mood Collective

Office 05,

Egerton House,

2 Tower Road,

Birkenhead,

CH41 1FN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.